Frequently Asked Questions
Everything you need to know about professional car care and your order.
How long will it take for my order to arrive?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while express shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Currently, Waxit Car Care ships to customers within Australia and New Zealand. Please contact our support team for specialized quotes regarding other international destinations.
What is your return policy for car care products?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please note that for safety reasons, we cannot accept returns on chemicals that have been opened.
Can I get advice on which wax or ceramic coating is best for my vehicle?
Absolutely! Our team of detailing experts is available via email or phone to provide personalized recommendations based on your vehicle's paint type and your desired finish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free buy-now-pay-later options like Afterpay and ZipPay.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the courier's tracking portal.